Altos Hotel & Spa

General

• Parking
• Parking on site
• Private parking
• WiFi available in all areas

Activities

• Tennis court (additional charge)
• Fishing
• Windsurfing (additional charge)
• Canoeing (additional charge)
• Hiking (additional charge)
• Cycling
• Bowling (additional charge)
• Horse riding (additional charge)
• Walking tours
• Bike tours (additional charge)

Services

• Internet services
• WiFi
• Free WiFi

Food & Drink

• Room service
• Bar
• Breakfast in the room
• Wine/champagne (additional charge)
• Fruits (additional charge)
• Coffee house on site

Pool and wellness

• Sauna (additional charge)
• Spa and wellness centre (additional charge)
• Massage (additional charge)
• Hot tub/Jacuzzi (additional charge)
• Spa facilities
• Spa lounge/relaxation area
• Spa/wellness packages
• Back massage
• Neck massage
• Foot massage
• Full body massage

Transport

• Car hire
• Parking garage
• Accessible parking

Reception services

• Express check-in/check-out
• ATM/cash machine on site
• Concierge service
• Private check-in/check-out
• Invoice provided

Common areas

• Shared lounge/TV area
• Outdoor furniture

Cleaning services

• Daily housekeeping

Business facilities

• Fax/photocopying (additional charge)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Soundproof rooms
• Heating
• Allergy-free room
• Non-smoking throughout
• Wheelchair accessible
• Toilet with grab rails
• Higher level toilet
• Lower bathroom sink
• Key access

Safety & security

• 24-hour security
• Security alarm
• Smoke alarms
• CCTV in common areas
• CCTV outside property
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• First aid kit available

Physical distancing

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Mobile app for room service
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• All plates, cutlery, glasses and other tableware have been sanitized