Renaissance Aix en Provence Hotel

General

• Pets allowed
• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Safety deposit box
• Soundproof rooms
• Heating
• Allergy-free room
• Non-smoking throughout
• Air conditioning
• WiFi available in all areas

Activities

• Fitness centre
• Spa and wellness centre
• Massage (additional charge)
• Billiards
• Indoor pool
• Indoor pool (all year)
• Beauty Services
• Manicure
• Pedicure
• Spa facilities
• Steam room
• Spa lounge/relaxation area
• Spa/wellness packages
• Back massage
• Neck massage
• Foot massage
• Couples massage
• Head massage
• Hand massage
• Full body massage
• Fitness
• Fitness/spa locker rooms
• Temporary art galleries
• Happy hour (additional charge)
• Live music/performance
• Live sport events (broadcast)

Services

• Room service
• Meeting/banquet facilities (additional charge)
• 24-hour front desk
• Business centre
• Babysitting/child services (additional charge)
• Laundry (additional charge)
• Dry cleaning (additional charge)
• Ironing service (additional charge)
• Express check-in/check-out
• Currency exchange
• Packed lunches
• Tour desk
• Fax/photocopying (additional charge)
• Luggage storage
• Concierge service
• Trouser press
• Daily housekeeping
• Pet basket
• Pet bowls

Food & Drink

• Restaurant
• Bar
• Breakfast in the room
• Snack bar
• Special diet menus (on request)
• Kid meals (additional charge)
• Wine/champagne (additional charge)
• Coffee house on site

Internet

• Internet services
• WiFi
• Free WiFi

Outdoors

• Garden
• Terrace
• BBQ facilities (additional charge)
• Outdoor pool
• Sun terrace
• Outdoor pool (seasonal)
• Outdoor furniture

Parking

• Parking
• Parking on site
• Private parking

Accessibility

• Wheelchair accessible
• Toilet with grab rails
• Visual aids: Braille

Pool and wellness

• Heated pool
• Pool bar
• Sun loungers or beach chairs
• Swimming pool
• Swimming Pool

Safety & security

• 24-hour security
• Key card access
• Security alarm
• Smoke alarms
• CCTV in common areas
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas

Physical distancing

• Cashless payment available
• Physical distancing rules followed

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized