Novotel Suites Lille Europe

General

• Pets allowed
• WiFi available in all areas

Services

• Internet services
• WiFi
• Free WiFi

Food & Drink

• Bar
• Breakfast in the room
• Vending machine (drinks)
• Vending machine (snacks)

Pool and wellness

• Fitness centre

Reception services

• 24-hour front desk
• Luggage storage

Common areas

• Library

Entertainment and family services

• Board games/puzzles

Cleaning services

• Laundry (additional charge)
• Dry cleaning (additional charge)
• Ironing service (additional charge)
• Daily housekeeping

Business facilities

• Fax/photocopying (additional charge)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Soundproof rooms
• Heating
• Air conditioning

Safety & security

• Safety deposit box
• 24-hour security
• Security alarm
• Smoke alarms
• CCTV in common areas
• Fire extinguishers

Sustainability initiatives

• Guests have the option to reuse towels
• Have you removed, or never offered, all plastic straws?
• Key card or motion-controlled electricity for guests
• Guests can opt-out of daily cleaning service
• Have you removed, or never offered, all plastic stirrers?
• Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
• Only using water-efficient showers (e.g smart showers, low-flow showerheads)
• Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• First aid kit available
• Access to health care professionals

Physical distancing

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized
• Breakfast takeaway containers
• Delivered food is securely covered