Hotel Mademoiselle

Services

Services

• Internet services
• WiFi
• Free WiFi

Restauration

• Room service
• Bar
• Breakfast in the room

Espaces piscine et bien-être

• Sauna (additional charge)
• Fitness centre (additional charge)
• Massage (additional charge)
• Hammam (additional charge)

Transports

• Airport shuttle
• Shuttle service (additional charge)
• Airport shuttle (additional charge)

Réception

• 24-hour front desk
• Newspapers
• Luggage storage
• Concierge service

Parties communes

• Terrace
• Library
• Shared lounge/TV area

Services de nettoyage

• Laundry (additional charge)
• Dry cleaning (additional charge)
• Ironing service (additional charge)
• Daily housekeeping

Services d'affaires

• Meeting/banquet facilities (additional charge)
• Fax/photocopying

Divers

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Soundproof rooms
• Heating
• Non-smoking throughout
• Air conditioning

Sécurité

• Safety deposit box
• 24-hour security
• Smoke alarms
• Fire extinguishers

Initiatives durables

• Have you removed, or never offered, all plastic straws?
• Have you removed, or never offered, all plastic cups?
• Have you removed, or never offered, all plastic water bottles?
• Have you removed, or never offered, all plastic bottles for other drinks?
• Have you removed, or never offered, all plastic cutlery and tableware?
• Key card or motion-controlled electricity for guests
• Guests can opt-out of daily cleaning service
• Water cooler/dispenser
• Bicycle rental
• Have you removed, or never offered, all plastic stirrers?
• Recycling bins are available to guests and waste is recycled
• At least 80% of food is sourced from your region
• At least 80% of lighting uses energy-efficient LED bulbs
• Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
• Only using water-efficient showers (e.g smart showers, low-flow showerheads)
• All windows are double-glazed
• Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
• Compensate for at least 10% of total annual carbon emissions by purchasing certified carbon offsets
• Tours and activities organized by local guides and businesses offered
• Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette

Équipements de sécurité

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals
• Thermometers for guests provided by property
• Face masks for guests available

Distanciation physique

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Nettoyage et désinfection

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Sécurité des aliments et boissons

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized
• Delivered food is securely covered