Hôtel Mercure Lyon Centre Charpennes Parc de la Tête d'Or

General

• Parking
• Pets allowed
• Parking on site
• Private parking
• WiFi available in all areas

Activities

• Happy hour

Services

• Internet services
• WiFi
• Free WiFi

Food & Drink

• Restaurant
• Room service
• Bar
• Breakfast in the room
• Packed lunches
• Special diet menus (on request)
• Kid meals (additional charge)
• Wine/champagne (additional charge)
• Fruits

Transport

• Parking garage
• Electric vehicle charging station
• Public transport tickets (additional charge)
• Accessible parking

Reception services

• 24-hour front desk
• Express check-in/check-out
• Luggage storage

Common areas

• Garden
• Terrace
• Sun terrace
• Shared lounge/TV area
• Outdoor furniture

Cleaning services

• Laundry (additional charge)
• Ironing service (additional charge)
• Daily housekeeping

Business facilities

• Meeting/banquet facilities (additional charge)
• Business centre (additional charge)
• Fax/photocopying (additional charge)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Soundproof rooms
• Heating
• Non-smoking throughout
• Air conditioning
• Designated smoking area
• Key card access

Safety & security

• Safety deposit box
• 24-hour security
• Security alarm
• Smoke alarms
• CCTV in common areas
• CCTV outside property
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals
• Thermometers for guests provided by property
• Face masks for guests available

Physical distancing

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized
• Breakfast takeaway containers
• Delivered food is securely covered