Garden & City Cauterets Balneo

Important information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Parking is subject to availability due to limited spaces. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of EUR 200 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. City tax is payable at the residence. Please note that guests must clean the kitchenette and the dishes before departure. Guests sleeping on the bunk beds are recommended to be a maximum of 1.60 metres tall. Bunk beds are 160 cm x 80 cm and are for children only. When booking from 7 rooms or more than 15 people, different policies and additional supplements may apply. Special conditions and additional costs are to be expected for any reservation of 7 rooms or more. Prepayment in advance. In case of cancellation: Up to 60 days before check-in, you will be refunded 50% of the total amount of the reservation. From 59 to 30 days before check-in, you will be refunded 25% of the total reservation amount. From 29 days before check-in, cancellation will not be refundable. A 50% prepayment will be requested once your reservation is confirmed. On the evenings of 24/12 and 31/12, the restaurant offers a special New Year's Eve menu. For half-board or full-board bookings, you will be asked to pay a supplement on site to enjoy this festive meal. Otherwise your dinner will be refunded. On 12/25 and 01/01, a special brunch will replace breakfast and lunch.

Groups : When booking more than 7 rooms, different policies and additional supplements may apply.

Internet : WiFi is available in the hotel rooms and is free of charge.

Parking : Public parking is possible at a location nearby (reservation is needed) and costs EUR 8 per day.

Pets : Pets are not allowed.

Children and extra bed policy : Children of any age are allowed. Children up to and including 1 year old stay for free when using an available cot. Children up to and including 12 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Hotel Amenities and Services