General Terms and Conditions


• Scope of our Service : France Hotel Guide allows direct booking with the hotel. Booking with France Hotel Guide is a free service. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below. The information that we disclose is based on the information provided to us by the hotels. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate or misleading information or non-delivery of information.

• Booking : Depending on hotels, making a booking may be done either with "Online Booking" mode or with "Booking Request" mode or with "E-mail Booking Request" mode. More information about each mode can be found below.

• Cancellation : By making a reservation with a hotel, you accept and agree to the relevant cancellation and no-show policy of that hotel, and to any additional (delivery) terms and conditions of the hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel (the delivery terms and conditions of a hotel can be obtained with the relevant hotel). The general cancellation and no-show policy of each hotel is made available during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that you may be charged for your cancellation in accordance with the hotel's cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hotel carefully prior to making your reservation. Please find hereafter more details about cancelling an existing booking according to each booking mode."

Online Booking mode

• Description : Many hotels offer the "Online Booking" mode, that is the option to make a real-time booking with instant confirmation. The "Online Booking" mode means you buy your accomodation online directly from the hotel. Rooms offered under "Online Booking" mode and their prices are posted online by hotel owners themselves under their sole responsibility. A unique reference number is attached to each single booking made through the "Online Booking" mode. The "Online Booking" mode is powered either by Availpro (www.secure-hotel-booking.com) or by Booking.com (secure.booking.com) and is run on their servers. Using the "Online Booking" mode is a free service.

Under the "Online Booking" mode, many hotels require online payment for part of the total booking amount. The balance due will be payable at the hotel after arrival. Several hotels require online payment for all of the total booking amount. Finally, some hotels require no online payment but only your credit card information. In all cases, before making your payment and/or providing your credit card information, it is advised to read carefully the terms and conditions applying for each hotel by clicking either on the link "View terms and conditions for this rate" for www.secure-hotel-booking.com or on the link "About cancellations" for secure.booking.com.

• Cancellation of an existing booking : You can cancel an existing booking made through the "Online Booking" mode (and get your money back if you had made an online payment). To cancel an existing booking, go back to the hotel web-page, then click on the "Online Booking" button or on the "Book" link. For bookings made through www.secure-hotel-booking.com, then click on "Cancel a booking" and follow the instructions. Please note that if you had made an online payment in the first place, a small fee will generally apply. For bookings made through secure.booking.com, follow the instructions in the confirmation email. In all instances, if you cancel later than the limit set by the hotel cancellation policy or if you do not show up at all, the hotel will most probably charge you for one night. Please note that any dispute that may arise with a hotel as from the expected check-in date or later shall be dealt with directly with the relevant hotel.

• Data protection : Availpro Technology uses SSL (Secured Socket Layer) encryption by Thawte®. Payment software is powered by Credit Industriel et Commercial (a large French bank with 3 million clients, 24,000 employees and $150 billion in assets). Transactions take place on Availpro servers which are checked 24 x 7 by ip-label.net. Booking uses the latest SSL available, which encrypts all of your personal details, plus a special Booking guarantee. More information can be obtained by clicking on "Security Information" when making your booking.

Booking Request mode

• Description : The "Booking Request" mode means you first send a booking request directly to the hotel using our booking request form. Then the hotel will answer you by e-mail about availability. Then, if there is indeed availability at your dates, you confirm your booking by providing your credit card details to the hotel using our secured booking confirmation form. A unique reference number is attached to each single booking request made through the "Booking Request" mode. Please make sure to always quote this reference number and "France Hotel Guide" for all queries to the hotel.

• Cancellation of an existing booking : To cancel a existing booking made through the "Booking Request" mode, you need to inform directly the hotel of your cancellation. Make sure to mention your reference number and your dates. You may contact the hotel either by e-mail, or fax or telephone. The cancellation policy is generally 48 hours prior to arrival date. But please note that the cancellation policy may vary with the time period or the hotel itself. As long as your cancellation is received by the hotel before the limit set by its cancellation policy, you will have nothing to pay. Otherwise, a one-night fee will generally be charged on your credit card.

• Data protection : GeoTrust® SSL (Secured Socket layer) 128 encryption software.

E-Mail Booking Request mode

• Description : The "E-Mail Booking Request" mode means you first a booking request directly to the hotel using our E-Mail Booking Request form. Then the hotel will answer you by e-mail about availability. Then, if there is indeed availability at your dates, you confirm your booking. Make sure to provide your credit card details to the hotel by whatever mean you deem appropriate. A unique reference number is attached to each single booking request made through the "E-Mail Booking Request" mode. Please make sure to always quote this reference number and "France Hotel Guide" for all queries to the hotel.

• Cancellation of an existing booking : To cancel an existing booking made through the "E-Mail Booking Request" mode, you need to inform directly the hotel of your cancellation. Make sure to mention your reference number and your dates. You may contact the hotel either by e-mail, or fax or telephone. The cancellation policy is generally 48 hours prior to arrival date. But please note that the cancellation policy may vary with the time period or the hotel itself. As long as your cancellation is received by the hotel before the limit set by its cancellation policy, you will have nothing to pay. Otherwise, a one-night fee will generally be charged on your credit card.

Information about city tax

City tax, also sometimes called tourist tax ("taxe de sejour" in French) is compulsory: it applies to everybody (except for children younger than 13) and is collected by the owner of the accomodation. The amount of city tax varies according to the hotel classification and the town. City tax in France can currently be between €0.20 (minimum) and €1.50 (maximum) per person per day.

Room prices shown on France Hotel Guide generally include city tax. When city tax is not included in the price, the amount to be applied is detailed.


France Hotel Guide team members wish you a pleasant stay.




Get your ebook 8 tips to find a hotel room with an unbeatable quality price Get our best tips to find THE best hotel room for your stay and avoid any unexpected bad surprise to allow you to have a great stay for a decent price




Your email address will be safe and not be transmitted to any third party