Villa Otero by Happyculture

General

• Pets allowed

Services

• Internet services
• WiFi
• Free WiFi

Food & Drink

• Room service
• Breakfast in the room
• Coffee house on site

Reception services

• 24-hour front desk
• Tour desk
• Luggage storage
• Concierge service
• Invoice provided

Common areas

• Games room
• Shared lounge/TV area

Entertainment and family services

• Board games/puzzles

Cleaning services

• Dry cleaning (additional charge)
• Ironing service
• Daily housekeeping

Business facilities

• Fax/photocopying (additional charge)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms
• Lift
• Heating
• Non-smoking throughout
• Air conditioning
• Wheelchair accessible
• Key access
• Key card access

Safety & security

• Safety deposit box
• Security alarm
• Smoke alarms
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available

Physical distancing

• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed
• Mobile app for room service
• Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against Coronavirus
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized
• Breakfast takeaway containers